Tenants may sometimes be reluctant to report maintenance issues due to what they perceive as being an annoyance to their property manager or landlord.

Advice for tenants: Always report maintenance issues and/or concerns to your property manager or landlord. Not reporting an issue is doing a disservice to yourself, and your reluctance may result in additional damage being done to the property, when it could’ve been more easily resolved. Any good property manager or owner wants to know about maintenance issues as soon as possible.

Advice for property managers or landlords: Create a culture with tenants in which they’re made to feel like an asset. Their reporting of maintenance issues should not only be welcomed; it should be their obligation. This should be clearly stated in their lease agreement.

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